Shipping policy

Last Updated: October 21, 2026

Thank you for shopping with Zanvelqiry. This Shipping Policy explains how orders placed through https://zanvelqiry.com are processed, shipped, tracked, and delivered.

By completing a purchase on our website, you acknowledge and accept the shipping terms described below.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays. Orders submitted outside normal business hours will begin processing on the next business day.

Processing may require additional time because of:

  • High order volumes or promotional events

  • Product availability

  • Address or payment verification

  • Customized or special-order products

  • Public holidays

  • Severe weather or other operational disruptions

Processing time is separate from carrier transit time.

Estimated Delivery Times

Estimated transit times begin after the parcel has been dispatched:

Destination Estimated Transit Time
United States 7–15 business days
Canada and Australia 8–18 business days
Other supported destinations 10–20 business days

These timeframes are estimates and do not constitute guaranteed delivery dates. Remote locations, customs inspections, weather conditions, carrier disruptions, seasonal demand, or other circumstances beyond our reasonable control may result in a longer delivery period.

Any estimate displayed during checkout, in an order confirmation, or in a shipping notification should also be treated as an estimate unless expressly stated otherwise.

Shipping Availability

We deliver to the destinations currently supported at checkout. Shipping options may vary according to:

  • The customer’s location

  • Product size or weight

  • Carrier availability

  • Local shipping restrictions

  • Inventory or fulfillment location

If your destination cannot be selected during checkout, we may not currently offer delivery to that location.

We reserve the right to decline or cancel an order if delivery cannot reasonably or legally be completed. If we cancel an order for this reason, the affected payment will be refunded.

Shipping Charges

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

Shipping fees may be calculated according to the destination, parcel weight, product dimensions, selected delivery method, or promotional conditions.

Free-shipping promotions may be subject to minimum-spend requirements, geographic limitations, excluded products, or other conditions stated with the offer.

Order Confirmation

After placing an order, you should receive a confirmation email at the address provided during checkout.

The confirmation email acknowledges receipt of your order but does not mean that the parcel has been dispatched.

Please review the order details carefully. If you do not receive confirmation, check your spam or junk folder before contacting customer service.

Shipping Confirmation and Tracking

When tracking is available, a dispatch confirmation containing a tracking number or tracking link will be sent after the order leaves the fulfillment facility.

Tracking information may require 2–5 business days to appear or update after the shipping label has been created. A temporary lack of movement does not necessarily mean that the parcel has stopped traveling.

Carrier websites and tracking systems are operated by third parties. Zanvelqiry cannot guarantee that every scan or location update will appear immediately.

Multiple Packages

An order may be divided into two or more parcels when:

  • Products are stored at different fulfillment locations

  • Items require separate packaging

  • Stock becomes available at different times

  • Parcel size or carrier restrictions require separate shipment

Packages belonging to the same order may arrive on different dates and may have separate tracking numbers. Customers will not ordinarily be charged an additional fee solely because we divide an order into multiple shipments.

Shipping Origin

Products may be dispatched from different warehouses or fulfillment partners depending on inventory availability and the delivery destination.

The shipping origin shown in tracking information may therefore differ from the registered company address listed at the end of this policy.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name

  • Street address and unit number

  • City, state, province, or region

  • Postal or ZIP code

  • Country

  • Valid telephone number and email address

Contact support@zanvelqiry.com immediately if you discover an error.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after processing has begun. Once a parcel has been transferred to the carrier, Zanvelqiry may be unable to redirect it.

Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer where permitted by law.

Customs, Duties, and Import Charges

International shipments may be subject to customs inspections, import duties, sales taxes, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. Zanvelqiry does not determine or control the amount charged by customs authorities and cannot guarantee that a shipment will be exempt.

Customers are responsible for complying with the import requirements applicable in their location. Refusal to pay customs charges may cause a parcel to be delayed, returned, abandoned, or destroyed.

Customs Delays

International delivery may be delayed while a shipment is reviewed or cleared by customs authorities.

Customs processing is outside Zanvelqiry’s direct control and is not included in our standard transit estimates. We cannot guarantee the length of time required for clearance.

Delivery Attempts and Collection

Depending on the carrier and destination, delivery may require a signature or personal collection.

If nobody is available, the carrier may:

  • Attempt delivery again

  • Leave the parcel in a safe location

  • Deliver it to a nearby collection point

  • Request that the recipient arrange redelivery

  • Return the parcel to the sender

Customers are responsible for monitoring tracking updates and collecting parcels within the carrier’s stated timeframe.

Packages Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, please:

  1. Confirm that the shipping address is correct.

  2. Check entrances, mailrooms, reception areas, garages, and other safe locations.

  3. Ask household members, neighbors, or building staff.

  4. Allow up to 48 hours in case the carrier recorded the delivery scan early.

  5. Contact the carrier for delivery confirmation.

If the parcel remains missing, contact us with your order number and tracking details. We will assist with available carrier enquiries, but a replacement or refund cannot be guaranteed until the matter has been reviewed.

Delayed or Missing Shipments

Carrier delays may occur because of severe weather, customs checks, transportation interruptions, incorrect addresses, local emergencies, holidays, or unusually high parcel volumes.

If tracking has not updated for an extended period or the order is substantially beyond the estimated delivery range, contact support@zanvelqiry.com.

Please include:

  • Your full name

  • Order number

  • Tracking number

  • Delivery address

  • A brief explanation of the issue

We may need to open an investigation with the carrier before providing a resolution.

Damaged Parcels

If a shipment arrives visibly damaged or the item inside has been damaged during transit, contact us promptly, preferably within 7 calendar days after delivery.

Please provide clear photographs or video showing:

  • The damaged product

  • The outer packaging

  • The internal packaging

  • The shipping label

  • All contents received

Keep the product and packaging until our customer service team completes its review. Do not discard or return the item without instructions.

Refused and Undeliverable Shipments

A parcel may be returned to the sender if:

  • Delivery is refused

  • The address is incorrect or incomplete

  • The recipient cannot be contacted

  • The parcel is not collected

  • Customs charges are unpaid

  • The carrier cannot complete delivery

Where permitted by law, any refund may be reduced by the original shipping charge, return shipping fee, customs expense, carrier surcharge, or other cost incurred because of the failed delivery.

Pre-Orders and Back-Ordered Products

Products identified as pre-order or back-order items may follow a different processing schedule. Any estimated dispatch information will be stated on the relevant product page or communicated separately.

If an order contains both available and pre-order products, the items may be shipped together or separately.

Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible.

Although we will try to accommodate your request, changes and cancellations are not guaranteed once fulfillment has begun. Orders that have already shipped must be handled in accordance with our Return & Refund Policy.

Events Beyond Our Control

Zanvelqiry is not responsible for delivery delays resulting from circumstances outside our reasonable control, including:

  • Severe weather or natural disasters

  • Customs or border inspections

  • Transportation or carrier interruptions

  • Labor disputes

  • Public emergencies

  • Government restrictions

  • Incorrect customer information

  • Local delivery disruptions

We will make reasonable efforts to communicate significant delays when reliable information is available.

Contact Information

For questions about shipping, tracking, or delivery, contact:

Email: support@zanvelqiry.com
Phone: +1 (978) 800-2128
Website: https://zanvelqiry.com

Company: HowKing (HongKong) Limited

Registered Company Address:
ROOM 13, 27/F, HO KING COMMERCIAL CENTRE
2-16 FA YUEN STREET
MONG KOK, HONG KONG